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You can find anyones address/phone number etc if you have their full name. Just dig a little on google.

I think you have officially turned me toward the focus RS and stay away from new mustangs even though they handle awesome haha

Are you sure its not something to do with the clutch not fully disengaging when putting into gear causing a thud or clunk?

Yep

If they said the crank was moving around then you better make sure they give you a new engine (if that really happened then it's trashed) and when they do, make sure you hook an SCT to it to richen...