AI#97
04-09-2008, 12:20 PM
I realize there are few suppliers that give such great pricing on tires in our series but I have a bit of a gripe with Vilven and wanted to see if anyone else is having similar issues to help me make up my mind as to whether or not to keep using them.
Ordered two tires back in early december with $150 in toyo bucks. They said great, should see them soon. I find out they are on back order and used to hearing that at the end of the year...no call telling me that. Fast forward to February. Still heard 17's not available but at the track I see brand new tires...figure squeaky wheels got first shipments. I call a few days after the event and ask why I haven't seen my two tires. They explain "we don't know" and ask did I send Toyo bucks...yes, sent them a copy of my certificate and a few days later, my credit card gets charged and two tires arrive. Fast forward one week at the beginning of march and two more tires show up and I have another charge on my cc. I call them to have them pick them back up because I don't want another bill for the $150 this round. Takes them nearly a week and a half to get the tires picked up which was on 3/28. So as of yesterday, I have no tires, still see no credit on my CC AND now they send me a bill for $150... I spoke with Laura yesterday and she said it should be resolved by the end of this week but I really have no faith as I have heard that before.
I have always been extremely happy with the tires and Price I get from them but this is the second time something like this has happened now dating back to June of last year.
Does anyone know of any changes taking place up there or had similar problems? I am at a point where Boudy is about to get my business even with sales tax figured in as long as I don't have to deal with stupid billing issues any more.
Rant off....back to your regularly schedule programming.
Ordered two tires back in early december with $150 in toyo bucks. They said great, should see them soon. I find out they are on back order and used to hearing that at the end of the year...no call telling me that. Fast forward to February. Still heard 17's not available but at the track I see brand new tires...figure squeaky wheels got first shipments. I call a few days after the event and ask why I haven't seen my two tires. They explain "we don't know" and ask did I send Toyo bucks...yes, sent them a copy of my certificate and a few days later, my credit card gets charged and two tires arrive. Fast forward one week at the beginning of march and two more tires show up and I have another charge on my cc. I call them to have them pick them back up because I don't want another bill for the $150 this round. Takes them nearly a week and a half to get the tires picked up which was on 3/28. So as of yesterday, I have no tires, still see no credit on my CC AND now they send me a bill for $150... I spoke with Laura yesterday and she said it should be resolved by the end of this week but I really have no faith as I have heard that before.
I have always been extremely happy with the tires and Price I get from them but this is the second time something like this has happened now dating back to June of last year.
Does anyone know of any changes taking place up there or had similar problems? I am at a point where Boudy is about to get my business even with sales tax figured in as long as I don't have to deal with stupid billing issues any more.
Rant off....back to your regularly schedule programming.