Dulaney
07-01-2013, 03:57 PM
I've been inundated with poor customer service lately, but I thought I'd take a moment and share 2 great experiences. Neither of these are paid/sponsored testimonials. Just praising people who seem to care for others.
Joe Dederichs - Dederichs Motorsports (Tremec sales and service)
http://dederichsmotorsports.com/
I bought a T56 Magnum from Joe. Patterson had recommended that I talk with him, and at first I was going to just rebuild and upgrade my old tranny (which he was happy to do), but he told me of all the changes in this newer transmission and I was sold. After a shipping mistake where the transmission was delivered to him instead of me, he dropped it off at my house! He answered all of my calls when I thought there was a fitment issue (turned out to be wrong type of pilot bearing installed in my engine). I must've sent Joe about 50 emails/texts through this process, and he politely answered every one. Phone calls on Sunday, and he answered! Outstanding, and friendly guy. Plus, he's talking of coming to race with us!
If you have a Tremec in need of a rebuild, please give Joe a call. He works with Tremec on their racing program and knows his stuff.
21st Century Musclecar - http://21stcenturymusclecars.com/
Alamo's dyno was temporarily broken, but I had to get certified before Hallett. I reluctantly went here instead, and I must admit I was hugely skeptical based on their normal clientele (5th gen Camaros, CTS-V's and Vettes), but they're close to my office. I just knew I was going to get bent over. I had a leaky power steering hose, which was busted right at the AN fitting. They let me borrow their tools and I was able to fix the leak on their lift, no charge. Then, when we ran the car on the dyno, it was way underpowered. I asked what they'd charge to do a mini-tune to pull some of the fuel out. The initial figure was high (about as I had expected), but he said he'd work with me if it didn't need much. After a quick reprogram, we redyno'd and the numbers were better. When I went to pay the bill, he charged far less than the best-case quote he'd previously given. When's the last time that happened? (uh, never)
Joe Dederichs - Dederichs Motorsports (Tremec sales and service)
http://dederichsmotorsports.com/
I bought a T56 Magnum from Joe. Patterson had recommended that I talk with him, and at first I was going to just rebuild and upgrade my old tranny (which he was happy to do), but he told me of all the changes in this newer transmission and I was sold. After a shipping mistake where the transmission was delivered to him instead of me, he dropped it off at my house! He answered all of my calls when I thought there was a fitment issue (turned out to be wrong type of pilot bearing installed in my engine). I must've sent Joe about 50 emails/texts through this process, and he politely answered every one. Phone calls on Sunday, and he answered! Outstanding, and friendly guy. Plus, he's talking of coming to race with us!
If you have a Tremec in need of a rebuild, please give Joe a call. He works with Tremec on their racing program and knows his stuff.
21st Century Musclecar - http://21stcenturymusclecars.com/
Alamo's dyno was temporarily broken, but I had to get certified before Hallett. I reluctantly went here instead, and I must admit I was hugely skeptical based on their normal clientele (5th gen Camaros, CTS-V's and Vettes), but they're close to my office. I just knew I was going to get bent over. I had a leaky power steering hose, which was busted right at the AN fitting. They let me borrow their tools and I was able to fix the leak on their lift, no charge. Then, when we ran the car on the dyno, it was way underpowered. I asked what they'd charge to do a mini-tune to pull some of the fuel out. The initial figure was high (about as I had expected), but he said he'd work with me if it didn't need much. After a quick reprogram, we redyno'd and the numbers were better. When I went to pay the bill, he charged far less than the best-case quote he'd previously given. When's the last time that happened? (uh, never)