I read this and wince. Sorry to hear about this, it MUST be quite the PITA. However..... I have to think there is a silver lining here.... I mean, if they are THAT inept then they surely need some techno genius to explain the internet, jump drives, etc. Heck, it almost sounds like they need a consultant to explain SAE vs STD (No, not the VD kind). Now, they may not give a shit, and if that's the case then there's nothing anyone can do about it. However, if they give 2¢ about customer care then the Manager, or owner, would want to resolve this. Perhaps this service is something you, or one of the others, can provide at a cost/barter situation. If I knew more about these dyno's I know I'd be working that angle!

Just my 2¢. Sorry to interject w/o invitation.